Return Policy – VivaGardeny
Thank you for choosing VivaGardeny for your playground needs. We strive to ensure your satisfaction with every purchase. Please review our return policy below:
30-Day Guarantee:
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
Free Shipping on All Orders:
Enjoy free shipping on all orders as our token of appreciation for choosing VivaGardeny. Shipping costs incurred for returning items are non-refundable.
Exchanges:
We understand that preferences may change. If you wish to exchange your purchase, please contact our customer support at contact@vivagardeny.us or call us at +1 567-253-1959. Our team will guide you through the exchange process.
Restocking Fees:
At VivaGardeny, we want your return experience to be seamless. Therefore, we do not charge restocking fees on returns.
Initiating a Return:
To initiate a return or exchange, provide your order number, the reason for the return or exchange, and any relevant details. Our team will guide you through the process.
Return Address:
9210 N Rodney Parham Rd
Little Rock, AR 72227, USA
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Questions or Assistance:
If you have any questions or require assistance with your return or exchange, please contact us at contact@vivagardeny.us or by phone at +1 567-253-1959.
At VivaGardeny, we value your satisfaction and aim to make your shopping experience delightful. Thank you for choosing us for your playground needs!